Grievance Redressal Mechanism under Right to education Act

There are two tier grievance redressal mechanisms available in the state of Maharashtra, as mandated by the RTE Act, 2009. These are local grievance redressal authority, which consists of SMC/ local authority and the Commission for the Protection of Child Rights.

The RTE Act provides constitution of the Commission for the Protection of Child Rights at national level and as well as state level. One of the major functions of the Commission is to inquire into complaints of   violations of the child rights. So, education being a child right comes under the purview of the Commission for the Protection of Child Rights.

Offences or violations	First Authority  to be approached to make Complaint	Second Authority/Agency	Remarks
Any Grievance relating to child under RTE Act (Section -32)	The School Management Committee constituted under section 21 of the RTE Act 2009, is the first level of grievance redressal system. The parents aggrieved by any action or deeds of teachers, they can lodge their complaints to the school management committee first. (Sec- 21) They can file the complaints to the local authority (Gram Panchayat/ Municipal corporation/ Municipal council/ Ward council/ Nagar Panchayat, as the case may be) also. The said authority must decide the matter within three months.	If the grievances are not redressed at SMC or any person aggrieved by the decision of local grievance redressal authority may file an appeal to the State Commission for the Protection of Child Rights (SCPCR) and National Commission for the Protection of Child Rights (NCPCR) subsequently. Appeals will be decided by the SCPCR/REPA.   SCPCR- Sec- 31 NCPCR- Sec.-31 Email (SCPCR): mscpcr@gmail.com Email (NCPCR): ncpcr.india@gmail.com	Commission for the Protection of Child Rights is a quasi judicial body having powers to summon, investigate and recommend the cases to the courts.